Customer Service
Whether you need ski recommendations, help with an order, or questions about gear and fit, our team is here to help.
Please give us a call, fill out the form below, or send us an email. We're happy to help!
For the fastest response, please call us. Emails are typically answered within two business days. We're available Monday - Friday, 9AM - 5PM, MST.
Phone: +1.801.413.1737
Email: info@dpsskis.com
Meet the Experts
Conor Brady
For fourteen years, Conor Brady has been the steady, knowledgeable voice behind DPS’s direct customer experience. He remembers the details that matter. The skis people ride, where they ski, and what they’re looking for which has made him a go-to resource for our most loyal customers.
3 Ski Quiver: Koala 111, Koala 111, Koala 111
Bayley Scholz
Now in his fifth winter with the team, he’s ridden just about everything in the DPS lineup. His go-to skis are the Koala 103, Kaizen 105, Koala 111, and the Lotus for deep days. He mixes lift laps with backcountry tours and knows the lineup inside and out.
3 Ski Quiver: Pisteworks 94, Pagoda Tour 112, Koala 111
Benett Saylor
As a lifelong skier from Vermont, Benett is our newest member of DPS with a background in competitive freestyle and five years of freeride coaching. He’s also part of our concierge program, which means he may be the one delivering your skis to your door.
3 Ski Quiver: Koala 103, Kaizen 105, Pagoda Tour 100
Take the Ski Finder Quiz
Want the quickest path to your perfect ski? Our new Ski Finder Quiz was built by our expert team to match you with the right model based on your location, terrain, and how you like to ski.
Frequently Asked Questions
We manufacture all of our skis in Salt Lake City, Utah, USA, where we have a state-of-the-art manufacturing facility. By keeping production in-house, we’re able to maintain strict quality control and continually innovate our designs and technology.
Yes. Our skis are sold in many ski shops throughout the world. Please check out our Dealer Locator to find and visit a shop near you.
Yes. Some of our retail partner partners offer demo fleets at their shops during the winter. Please check our Demo Centers page to learn more and find a demo shop near you.
We ship orders Monday through Friday. Orders are typically fulfilled and shipped within 48 hours. Please refer to our Shipping Policy page to learn more.
Yes, we offer returns on new and unused products within 30 days of purchase. Skis must be undrilled and not previously mounted. Please refer to our Return Policy page for more information or to start a return.
Yes. We offer free binding mounts with a ski and binding purchase. Please include your BSL (boot sole length) in the order notes when you place your order. If you need help choosing the right binding for your ski, check out our recommendations on each ski product page, or reach out to us!
Yes. We offer a limited lifetime warranty on all skis, and a limited 2-year warranty depending on the product or ski. Please visit our Warranty Page to learn more or submit a warranty claim.
We would love to work with you to help you find your perfect ski. Please feel free to give us a call, email, or chat with us online. We’re always here to help!